PRIVACY POLICY
Effective from 16 June 2026
This Privacy Policy explains how Pure Air Hydration ("Pure Air Hydration", "we", "us" or "our") collects, uses, shares and protects personal data when you use the Pure Air Hydration application and our customer-support services for atmospheric water generators (the "Service"). The data controller is the company operating under the Pure Air Hydration brand. [Insert registered company name and registered address, Thailand.] Questions can be sent to [email protected].
We use your data to create and secure your account; to register and support your machine; to schedule maintenance, dispatch filters and consumables, and send service notifications; to respond to your enquiries; to operate, improve and protect the Service; and to comply with our legal obligations. We send service-related messages where necessary, and marketing messages only where you have agreed or as otherwise permitted by law.
We process personal data where it is necessary to perform our contract with you (providing the Service and supporting your Product), to comply with a legal obligation, for our legitimate interests in operating and securing the Service, or on the basis of your consent where required (for example, for certain notifications). You may withdraw consent at any time.
We do not sell your personal data. We share it only with service providers who process it on our behalf and under contract — for example, cloud hosting and authentication (Google Cloud and Firebase), transactional email delivery, and SMS one-time-code delivery — and with logistics or service partners where needed to deliver consumables or carry out maintenance. We may also disclose data where required by law or to protect our rights and the safety of others.
Your data may be processed in countries other than your own, including where our service providers operate. Where it is transferred internationally, we take steps to ensure an appropriate level of protection in accordance with applicable law.
We keep personal data only for as long as needed for the purposes described in this Policy — for the life of your account and your machine's support relationship — and thereafter only as required to meet legal, warranty, accounting or dispute-resolution obligations, after which it is deleted or anonymised.
We use technical and organisational measures to protect your data, including encryption in transit, restricted access, and multi-factor authentication for account sign-in. No system is completely secure, so we cannot guarantee absolute security, but we work to protect your information and to address any incident promptly.
Subject to applicable law, you may request access to your personal data, correction of inaccurate data, deletion, restriction of or objection to certain processing, and portability, and you may withdraw consent where processing is based on it. To exercise these rights, contact [email protected]. You also have the right to complain to your local data-protection authority.
The application uses cookies and similar local-storage technologies that are necessary to keep you signed in, remember your preferences and operate the Service securely. You can manage these through your browser or device settings, though disabling essential storage may prevent the Service from working correctly.
The Service is intended for adults and is not directed at children. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can delete it.
We may update this Policy from time to time. Where changes are material, we will take reasonable steps to notify you. The "effective from" date above shows when this version took effect.
For any question about this Policy or your personal data, contact us at [email protected].